Policies - Driftwood Candle Co.

Policies

Payment

We accept Paypal payments, which in turn can accept Visa, Mastercard, Discover & American Express. No Paypal account is required to process your payment. Payments are due at time of purchase.

Shipping

We try our best to ship items the next business day as long as they are in stock. Your items will ship to the address you provided us, with the shipping method you choose at checkout. If there are any problems with the address or shipping method we will call you to correct any problems.

We currently ship to all 50 states in the US and internationally to Canada. All orders are shipped via USPS or UPS.

Orders Not Received

If you have not received your items, please contact either UPS or USPS (based on your shipping method) with your tracking number to inquire where your package is. Once your package has left our shop, we are not responsible for it. We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. Should damage occur to your package, please contact us so we may help you resolve the problem quickly.

Please Note: Candles, melts & soaps are sensitive to heat and may melt slightly during the shipping process, or you may notice ‘sweating’ on the top of your product. This is normal will not affect the overall product in any way.

Items Missing

Our orders are checked thoroughly when we package items for shipping. Please unpack everything and search inside the box (and among all packing materials such as peanuts) before contacting us about a missing item.

International Orders

We are NOT responsible for any items/packages that do not get through customs. We are also NOT responsible for any taxes, duties or other fees associated with international shipping. In the event of a lost or damaged package, please contact us as soon as possible.

Order Pickup

Order pickup is available for customers in and around the Westport, WA area. Please wait until you receive an email notification stating that your order is ready before stopping in to ensure all of your order is ready for pickup.

Order Cancellations

If you need to cancel an order, please contact us immediately. If the order has not shipped yet, we can cancel the order at no charge to you. If the order has already shipped, please refer to our return policy.

Returns/Refunds

We do not accept returns on any used items. Please contact us within 14 days to arrange for a return. All items must be returned within 21 days. Driftwood Candle Co is not responsible for any shipping costs on returned items. Items not returned in original condition may incur charges.

If you receive an order where we have made an error, please contact us immediately with the details. We will work with you to get your order corrected at no additional charge.

If you receive an order that that has been damaged, you can refuse the package and have it sent back. Should you not be available when the package is delivered and you receive it damaged, please contact us and we will work with you to get it resolved. We will require a photo of the damaged item(s).