FAQ - Driftwood Candle Co.

F.A.Q.

Here are some of the most common questions we get about our products, and some tips and tricks.

Candles

  • What makes your candles better?
    Our candles are made from 100% soy wax, with no genetically modified material (GMM) present. We chose to go with a natural soy ingredient to make our candles healthier for your home. Paraffin candles are made from petroleum, coal or shale. Just as you would not run your car in your living room, burning a paraffin candle can produce a lot of the same toxins. The soy beans used to create our wax are a sustainable source grown in the United States.  By choosing soy wax we are supporting American farmers and the US economy.   Soy candles can burn 30-50% longer and do not contain the toxins that paraffin candles have.  Although anytime you burn a candle you will have soot, soy wax candles can produce up to 95% less soot if burned properly, and that means less soot in your home.Our candles also use eco-friendly wicks made of cotton with paper core. Some candles burn a metal core producing even more toxins.
  • Why does my candle end up with a 'Mushroom' on top of the wick?
    The wicks we use are designed to be self trimming, however occasionally unburnt particles will accumulate at the tip of the wick and create a mushrooming effect. When this happens your candle will not burn at its best.To help lower the amount of soot your candle will produce, trim your wick to between 1/4″ and 1/2″. While burning your candle, should your wick become long, or begin producing sooty smoke extinguish your candle. Let it cool for 1-2 hours, trim the wick and begin burning again.
  • How do I clean up old wax from my melter?
    Soy wax is bio-degradable. You can clean out your jars or spent melts wax and dispose of in your compost pile. We do not recommend pouring unused wax down the drain, as you may clog your drain pipes. Soy wax will not evaporate fully from our melts before the scent has left and some wax will remain and need to be disposed of. Clean-up can be completed with hot soapy water and jars and containers can be reused for other purposes. A neat trick we use to clean up our melter is to place the tray in the freezer. After frozen you should easily be able to pop the remaining wax from the tray.
  • What do you recommend to help my candle burn the best?
    Burn your candle for at least as long as your candle is wide to help prevent tunneling. For example, our 10oz jar candle should be burned for an average of 2-3 hours or until the melt pool is all the way across the candle.For maximum safety keep your candle away from other burnable materials. Do not burn your candle for more than 4 hours. Discontinue candle use when you are within  1/4″-1/2″ of the bottom of the container.

Soaps & Bath Salts

  • Why is my soap different colors on the inside?
    Our soaps are made from high quality ingredients. As such, certain essential & fragrance oils change the color of the soap when exposed to UV light. UV light may also cause the soap to loose some of its dye color. This is a natural process and in no way affects the soap.
  • After sitting, my soap has moisture on it?
    This process is commonly referred to as ‘sweating’.  Our soaps contain ingredients that will attract moisture from the air and it will become beads of moisture on the bars. This is normal with most natural soaps.
  • How do I use my bath salts?
    Fill your bathtub half full with warm water. Dump contents of bath salts package into running water while the tub is filling. Once desired fill is reached, soak in tub for 15 to 30 minutes. Please note that extended time in the bath salts may result in dry skin.

Have a question that you don’t see an answer to? Visit our contact page and get your question answered.